Free Updates - Unable to Connect to Remote Server

Problem: When I click Help and then click check for updates I get an error message that says "Unable to Connect to Remote Server." What do I do now?

Solution: If you recently tried to get a free update to the Thayer Birding Software program for versions 4.0, 4.5, 5.0 or 5.5 and received an error message, you will need to download a small file to fix this. The two links below allow us to modify a tiny piece of code inside your computer that will tell your computer where to find the free updates for version 4.0, 4.5, 5.0 and 5.5.

In the past we told your computer to look for the free Thayer Birding updates on a server in Pennsylvania. Now it will go look for them on the Thayer Birding Software web site, housed in Ohio.

If you have version 3.9.8 or earlier, please purchase the latest version of our software to continue receiving free updates.

Windows Users:
Double-click on this file=>
[ModifyUpdateServer.zip] and install this small change to your program.

To do this, click Open and if you see any warning messages from Windows, ignore them and proceed with the download and installation.
When you see the box that says Modify Update Server Location, click the Update button. Or double-click on the Application file named ModifyUpdateServer.exe (Again, ignore any Windows warning message. It should take 1-2 seconds to update the configuration file.)

Mac Users:

Mac users, hold down the control key on your keyboard and click on the file link below. Then select "Download Linked File As..." and select Desktop as the location. Then Double-click on the ModifyUpdateServerMac zip file on your Desktop. This will automatically open a Terminal window in which the script will be run. When it is done running, a messge box will be shown indicating that it is complete.

[ModifyUpdateServerMac]

Mac Users running OS X 10.8 (Mountain Lion) will need to do this before starting the download: On your Mac computer, click Finder> Applications > System Preferences > Security & Privacy. Now click the lock icon in the lower-left corner and enter your administrator username and password. Under “Allow applications downloaded from”, select “Anywhere” The installer should now launch and function normally. (Mac users should be sure to change the security setting back to “Mac App Store and identified developers” or “Mac App Store” as desired, when finished for improved security.)

Final Step:
After downloading and running one of the two files shown above, open your birding program and, for Windows computers click Help > Check for Updates (do this TWICE). For Mac computers click eViewer > Check for Updates (do this TWICE.).

After doing this you should be running version 4.5.1 or version 5.5.1. This free update (released in September, 2012) added 43 new photos, updated the taxonomy to match the AOU 53rd Supplement from July 2012 and updated state and province checklists. Songs and a photo can now be exported to iTunes with the bird names in any one of four different languages. Minor bug fixes were made to the Mac program. In the Gold edition the Manage My Quizzes section now lets you add up to four photos. A Side-by-side comparison icon lets you compare images of Things in Manage My Quizzes.


Properties ID: 000269   Views: 1603   Updated: 1 month ago