Professional Technical Help:
Click here for the Technical Help Desk

When you go to the Technical Help Desk, click "Open a Ticket"
You do not need to "log in" to the Help Desk unless you want access to all your past questions.

Did you know that 84% of the Help Desk questions we received during the past year were already answered in the FAQ/Knowledgebase section of this web site?

Before you contact the Technical Help Desk - do this first: Open your birding program and click Help and then click Check for Updates. (For Mac computers, click eViewer and then click Check For Updates.) If an update is available, download it, close the program and then install the free update. Now reopen the program and do this again. The second update is usually the larger of the two. The most recent versions are v4.5.1 and v5.5.1. For older software, the latest version is v3.9.8.2.
Running the most recent version often fixes your problem! 

To access the User's Manual using Windows computers, open the program and click Help > Contents (or click the F1 key in the upper left corner of your keyboard). To access the User's Manual using Mac computers, open the program and click Help > eViewer Help. Most questions are answered there. The User's Manual also describes how each section of the program works. You can also watch the Video Help Tutorials to learn even more.

Having difficulty? First, refer to our FAQ / Knowledgebase section. Over 98% of your questions are answered there. Solve your problem quickly and easily so you may begin using your software immediately. [Sorry, phone support is not available.]

Get help instantly. Here are the most frequent topics you ask about:

Version 4/4.5:

My computer does not recognize that the DVD is in the CD Drive. See Answer.

How do I import my sightings from an earlier Windows version? See Answer.

I am having trouble installing on a Mac G4 or G5 (IBM processor.) See Answer.

Program stopped working on my Mac - icon "explodes" - won't open. See Answer.

Version 3.9:

I cannot install my Mac software on Snow Leopard (OS X 10.6) See Answer.

When using v3.9 or v5.0 an error message says license already exists. See Answer.

The program will not install on my 64-bit Windows computer. See Answer.

Type initalizer for 'Thayer.Birding.ApplicationSettings' threw an exception. See Answer.

I see Error #1330 - Problem relating to the Digital Signature. See Answer.

How do I import my sightings from an earlier Windows version? See Answer.

The installation starts but never finishes. See Answer.

I have version 3.9. Why do I need to pay to get version 4? See Answer.


Older Versions:

Why can't I install v3.0 or v3.5 on Vista or Windows 7? See Answer.

I am having trouble registering my v3.0 or v3.1 software / I forgot my Password. See Answer.

I see Error #339 when I try to run the program. See Answer.